We are committed to giving our clients an excellent level of service. However, in the event that you are dissatisfied with any aspect of the work being carried out or an invoice issued, please speak to Matt Gingell, Partner, in the first instance and he will do his best to resolve any difficulties. Should any issue remain unresolved you should set out your concerns in writing to Matt Gingell, who will reply in writing as soon as possible.

In the event we are unable to resolve your concerns, the SRA provides a complaints system.

If, having exhausted our internal complaints procedure, you still remain dissatisfied you may wish to contact the Legal Ombudsman (by telephone 0300 555 0333 or by post at PO Box 6806 Wolverhampton, WV1 9WJ or by email enquiries@legalombudsman.org.uk ). The website is www.legalombudsman.org.uk

Normally you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

If the complaint is about our service or fees the complaint should be made to the Legal Ombudsman. However, you may have the right to complain to the SRA (https://www.sra.org.uk/consumers/problems/report-solicitor/) where the complaint concerns the breach of SRA principles such as dishonesty or handling your money.